Hampton Inn Chicopee - Springfield

Was clean and easy access.

Easy to find.

The staff are very nice, overall.

We arrived a day later than scheduled, my fault I am sure. None the less we were there the next night and forced to pay that night and the night before which was the date of arrival they had listed. I take blame for the mistake but would have thought they would just correct the info and not charge us for both nights? They simply told me it was policy, they told the booking agent the hotel was booked solid the night we were due to show. It was the middle of the week? Don't think so. I guess meaning they would lose money. Their pr is horrible. We won't stay with that chain again, and we travel a lot!

The customer service was outstanding, they were friendly and helpful. There was an Ice Storm the night we stayed, the hotel employee came over and assisted me with scraping off my car!!!

I liked everything about our stay!!!! The lady doing the breakfast was great!!!

The coffee machines in the lobby 24/7, simply amazing

Nothing

Housekeeping could be more discrete and less loud in the hallways during late hours. A little attention to detail would make a significant difference!!!

Convenient location, comfortable bed.

Chair in room sagged, could not get comfortable; pool was cloudy; maid knocked on door at 8:30 a bit too early.

Our stay was short but the room was very comfy, we enjoyed the indoor poor and the breakfast was good.. very clean hotel

great spot for antique shows

The Queen room was clean with a tv, microwave, and mini-fridge. Loved the indoor pool and fitness center to unwind. The breakfast had fresh croissants and plenty of options. It's super close to a Walmart and loads of restaurants, which makes it easy to grab a bite. Perfect location for Brimfield!

Excellent room and newly renovated bathroom, hot breakfast. Hypo-allergenic pillows, soft bed.

Great accommodations with super high ceilings. Great pool. Very nice breakfast buffet.

Some breakfast items took long to replenish.

The Queen Room with Two Queen Beds was pretty comfy. Nice clean space, and the beds were definitely cozy. The mini fridge and microwave were handy, too! The bathroom could've used some more towel racks and space for toiletries, but overall, not a big deal. Breakfast was just okay, kind of bare-bones with just a yogurt and bagel. Oh, and super close to a bunch of restaurants, great!

No one got back to us about the intruder attempting to enter our room

We were invited to share chili with the staff in the evening. Cookies were available that night as well. Barbara the breakfast lady was hilarious and welcoming. She informed us of several sights to see on our rainy vacation day.